Privacy Policy for MoonPlex
1. INTRODUCTION
This Privacy Policy governs the collection, use, storage, and disclosure of information by MoonPlex (referred to as “MoonPlex”, “we”, “us”, or “our”) through our website (www.moonplex.net) and mobile application (Android, iOS, Android TV, Fire TV, Smart TV App) (collectively, the “Platform”).
Your privacy is important to us. This policy explains how we handle your personal information when you use our Platform and services. By accessing or using MoonPlex, you agree to the terms of this Privacy Policy.
We act as the Data Controller of your personal data under applicable laws of Bangladesh.
2. INFORMATION WE COLLECT
2.1 Information You Provide
We collect information you voluntarily provide, such as:
Name, email address, phone number
Date of birth, gender, profile picture
Payment method details (via third-party gateway; MoonPlex does not store full card details)
Account preferences, watch-list, ratings, and reviews
Communications with customer support
2.2 Automatically Collected Information
When you use the Platform, we automatically collect:
Log Data: IP address, browser type, device type, operating system, access times, pages viewed, search queries, watch history.
Device Identifiers: Advertising ID (IDFA/AAID), device ID, MAC address (with consent).
Location Data: Approximate geolocation based on IP address (or precise location if you grant permission).
Usage Data: Content interactions, streaming quality, session duration, and feature usage.
2.3 Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Remember login and preferences
Analyze traffic and user behavior
Deliver personalized content and ads
Measure campaign effectiveness
You may disable cookies via browser settings, but some features may not function properly.
2.4 Information from Third Parties
We may receive information from:
Social media platforms (if you sign in via Google, Facebook, etc.)
Analytics partners (e.g., Google Analytics, Firebase)
Advertising networks
Payment processors (limited to transaction confirmation)
3. HOW WE USE YOUR INFORMATION
We use collected information to:
Provide, maintain, and improve MoonPlex services
Process transactions and manage subscriptions
Personalize content, recommendations, and ads
Communicate with you (updates, promotions, security alerts)
Analyze usage trends and fix technical issues
Prevent fraud, unauthorized access, and enforce our Terms
Comply with legal obligations
4. SHARING OF INFORMATION
We do not sell your personal information. We may share data only in these cases:
4.1 With Your Consent
When you explicitly agree to share (e.g., posting reviews publicly).
4.2 Service Providers
Trusted third parties that help us operate (hosting, analytics, payments, customer support, streaming delivery). They are bound by confidentiality agreements.
4.3 Legal Requirements
If required by law, court order, or government authority in Bangladesh or other jurisdictions where we operate.
4.4 Business Transfers
In case of merger, acquisition, or asset sale, your data may be transferred with notice.
4.5 Aggregated/Anonymous Data
We may share non-personal, aggregated data for research, marketing, or partnership purposes.
5. DATA STORAGE & TRANSFERS
Your information may be stored and processed on servers located in Bangladesh, Singapore, or the United States. By using MoonPlex, you consent to such transfers. We ensure appropriate safeguards (e.g., standard contractual clauses) for international data transfers.
6. DATA SECURITY
We implement reasonable security measures including:
SSL/TLS encryption for data in transit
Encrypted storage for sensitive data
Restricted access to personal data
Regular security reviews and malware scanning
However, no online system is 100% secure. You are responsible for keeping your login credentials confidential.
7. DATA RETENTION
We retain your personal information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, or enforce agreements. You may request deletion of your data (see Section 9).
8. YOUR RIGHTS & CHOICES
Depending on your location, you may have the right to:
Access, correct, or delete your personal data
Withdraw consent at any time
Opt out of marketing communications
Restrict or object to certain processing
Data portability
To exercise these rights, contact us at privacy@moonplex.com.
9. ACCOUNT DELETION
You may delete your MoonPlex account and associated data:
Through the app/website settings (if available)
By emailing support@moonplex.com with your request
We will process verified requests within 30 days. Some data may be retained for legal or security reasons.
10. COOKIES & ADVERTISING
We use cookies and advertising IDs to deliver interest-based ads. You can reset your advertising ID or opt out of personalized ads via your device settings (Android: Google Settings → Ads → Opt out of interest-based ads; iOS: Settings → Privacy → Apple Advertising → Limit Ad Tracking).
11. THIRD-PARTY LINKS
The Platform may contain links to external sites (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their policies before providing data.
12. CHILDREN’S PRIVACY
MoonPlex is intended for users 18 years or older. Minors under 18 may only use the Platform with parental/guardian consent. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with data, contact us immediately.
13. CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of MoonPlex after changes constitutes acceptance.
14. CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us:
MoonPlex
Email: info@moonplex.net
Support: support@moonplex.net
Address: 168, RA Khan Road, 5 Rasta More, Thanapara, Kushtia